Refund policy

Digital content, delivered immediately

Everything we sell is digital content supplied immediately after payment: the Consulate Application Pack (drafted documents, forms and your personal file, which you can download and print) and access to the Move Co-Pilot. Before paying, you expressly ask for immediate access and acknowledge that you lose the 14-day right of withdrawal once access starts, as allowed by EU consumer law (Directive 2011/83/EU, art. 16(m)) and Portuguese Decree-Law 24/2014, art. 17. For this reason, payments are non-refundable.

No commitment

There is no minimum term. The monthly Co-Pilot can be cancelled at any time from your account; you keep access until the end of the month already paid and are not charged again. The 6-month and 12-month Co-Pilot plans are paid once in advance, at a discount, and do not renew automatically; they are not refunded pro rata if you stop using them.

When we do refund

Nothing here limits your legal rights. We will refund or fix the problem if you were charged twice, charged after cancelling, or if the content was not supplied or does not work as described and we cannot fix it. Contact us through our contact page with the email used at checkout; approved refunds go back to the original payment method through Stripe, usually within 5–10 business days, and remove access to what was refunded.

Chargebacks

Opening a card dispute removes access to the paid features while it is reviewed.

More information

This service is operated by Kevin Carmo.